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Tag Archives: online client data
What Does the Future Law Office Look Like?
Over the past few years, there has been less legal work to go around. More work is being done by in-house legal departments, and lawyers are looking for ways to provide better client service. Continue reading More
Achieving the "Magic Formula" for Legal Services Delivery
I recently had the pleasure of speaking with Jeremy Hill, who leads the Emerging Business Industry Team at Bingham McHale LLP, a 140-lawyer, Indianapolis-based law firm – and Corporate Focus user. Jeremy, who is all about client service, shares the … More
Don’t Let This Happen to Your Wife – or to Your Best Client
When we first walked into one of the top hospitals in America for a small procedure for my wife, I was thrilled to see a computer keyboard with a flat-panel screen on a rolling cart beside my wife’s bed. However, … More
Electronic Minute Books – Indy Bar Association Presents
Recently I, along with Jeremy Hill, Partner at Bingham McHale LLP, and Ike Willett, Associate at Baker & Daniels LLP, participated in a panel presentation that centered on why law firms should move to electronic minute book systems such as … More
Survey: Client Satisfaction Linked to Higher Billable Rates and Growth
For years now, law firms have struggled with the all-important question: How exactly does better legal service lead to a better bottom line? Lawyers historically have been less concerned with “customer service” in the traditional business sense and more focused … More
Fixed-Fee Package for Start-Ups Offers Capitalization Tracking
Earlier this year, one of our law firm customers, Andrews Kurth, LLP, came up with the novel idea of adding a fixed-fee “Start-Up Organization Package” to its legal service offerings. According to Alan Bickerstaff, a partner in the firm’s technology … More
Corporate Focus Superstar Recreates Minute Book from the Ashes
When Brenda Johnson was taping together the burned and tattered pages from a client’s many minute books – after a fire destroyed the building that housed the client’s business records – she thought, “Thank God this can’t happen to our … More
Catch the Wave: Client Data is Becoming Cloud-Bound
Over the past 30 days, I came across four articles that made me sense a shift in the air regarding online access to legal client data. Collectively, these pieces focused on a trend that’s sweeping the corporate landscape: Realizing the … More
