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Tag Archives: law firms
What Does the Future Law Office Look Like?
Over the past few years, there has been less legal work to go around. More work is being done by in-house legal departments, and lawyers are looking for ways to provide better client service. Continue reading More
Reduce Stress on Your Paralegal Staff by Choosing to Automate Today
Conflicting priorities and tasks often create unnecessary pressure on paralegal staff. Find out how the right systems can reduce or even eliminate these concerns. Continue reading More
Survey: Client Satisfaction Linked to Higher Billable Rates and Growth
For years now, law firms have struggled with the all-important question: How exactly does better legal service lead to a better bottom line? Lawyers historically have been less concerned with “customer service” in the traditional business sense and more focused … More
Corporate Focus Superstar Recreates Minute Book from the Ashes
When Brenda Johnson was taping together the burned and tattered pages from a client’s many minute books – after a fire destroyed the building that housed the client’s business records – she thought, “Thank God this can’t happen to our … More
Starbucks Barista and Two Step CEO Agree: It’s the Customers That Make It All Worthwhile
I was at Starbucks the other day, chatting about the unseasonably mild weather with my favorite barista, Mark. Out of pure curiosity, I asked him if the customers seem nicer as the weather improves. After all, who doesn’t prefer coming … More
The Legal Market Revolution is Happening Today? With or Without You
I’m a big fan of Paul Lippe’s legal column for The Am Law Daily called “Welcome to the Future” and have been reading it regularly for the past six months or so. I noticed that the final paragraph of his … More
There's a New Sheriff in Town: Clients Are Driving Greater Law Firm Productivity
Over the past year, a perfect storm of events has brought legal fees under scrutiny like never before, affecting both law firms with skyrocketing new associate salaries (some reaching $160,000 per year) and clients facing hourly attorney rates as high … More
Higher Productivity is Back on the Front Burner at Tech Savvy Law Firms
As if a “recession” on the horizon were not enough, law firms are getting squeezed from both sides with the fall out in the real estate and private equity markets. As a result, the Wall Street Journal reported this week … More
