Tag Archives: client service

Corporate Focus – It’s About People

I recently read Bill Taylor’s post It’s More Important to Be Kind than Clever in the Harvard Business Review Blog. The last paragraph makes a very important point “…just make sure all their efficiency doesn’t come at the expense of … More

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What Does the Future Law Office Look Like?

Over the past few years, there has been less legal work to go around. More work is being done by in-house legal departments, and lawyers are looking for ways to provide better client service. Continue reading More

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Reduce Stress on Your Paralegal Staff by Choosing to Automate Today

Conflicting priorities and tasks often create unnecessary pressure on paralegal staff. Find out how the right systems can reduce or even eliminate these concerns. Continue reading More

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Achieving the "Magic Formula" for Legal Services Delivery

I recently had the pleasure of speaking with Jeremy Hill, who leads the Emerging Business Industry Team at Bingham McHale LLP, a 140-lawyer, Indianapolis-based law firm – and Corporate Focus user. Jeremy, who is all about client service, shares the … More

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Imagine If Everyone Could Be the "Go-To" Person for Minute Book Information?

You’ll find one in every office – the often-talked-about yet rarely seen “go-to” person. This individual has, through the years, built up invaluable tribal knowledge about anything and everything. They can tell you how many cartridges of toner are in … More

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Don’t Let This Happen to Your Wife – or to Your Best Client

When we first walked into one of the top hospitals in America for a small procedure for my wife, I was thrilled to see a computer keyboard with a flat-panel screen on a rolling cart beside my wife’s bed. However, … More

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The Efficiency Factor: Lower Legal Fees + Stellar Service = More Client Work

I recently interviewed a corporate attorney at Shulman Rogers, a mid-sized law firm in Potomac, MD. Max Masinter told me that Corporate Focus has become “a foundation” of his practice because of its efficiency and client service benefits. In fact, … More

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Survey: Client Satisfaction Linked to Higher Billable Rates and Growth

For years now, law firms have struggled with the all-important question: How exactly does better legal service lead to a better bottom line? Lawyers historically have been less concerned with “customer service” in the traditional business sense and more focused … More

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