Why can’t I attach a document?
If you are getting the error message “File cannot be found” when trying to attach a document, the first thing to check is the Trusted Site settings in your internet browser. Make sure the following links have been added as trusted sites:
- https://[customer].corporatefocus.net (replace [customer] with the domain in your custom URL)
For details on how to add this information, please see our Optimal Browser Settings document.