Optimal Browser Settings

Supported Browsers

Corporate Focus is compatible with the following browsers. Note, we recommend updating to
the latest version of your browser to have the best experience with Corporate Focus.

Browser Comments
Microsoft Internet Explorer Internet Explorer 8.0 or higher is supported for all users.
Mozilla Firefox Firefox is supported for all users.
Google Chrome Chrome is supported for all users. Chrome updates automatically and we make every effort to test and support the most recent version.September 2014 Update : Starting with v37 update of Google Chrome, all features of Corporate Focus will not function correctly in v37 and beyond unless a workaround is implemented.  Please see the workaround section for Chrome below until we apply a permanent solution to this issue.
Apple Safari Safari is supported for all users.

Google Chrome v37+ Workaround (Windows):

  1. Open Registry Editor (regedit) and go to this folder: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome
  2. Create key EnableDeprecatedWebPlatformFeatures
  3. Under the EnableDeprecatedWebPlatformFeatures key create a string value with name 1 and value of ShowModalDialog_EffectiveUntil20150430.
  4. Restart Chrome browser.

Google Chrome v37+ Workaround (MAC OS):

  1. Login in to Workgroup Manager with Address: localhost
  2. Select current user
  3. Click on Preferences and Details tab
  4. If preference list is empty, then click on the + button to add Google Chrome from Applications
  5. Double-click Google Chrome from the preference list to add a new preference key
  6. Under Always, add new key from list by selecting “Enable deprecated web platform features”
  7. Highlight new key from previous step and add another key (defaults to 0) under it with string value ShowModalDialog_EffectiveUntil20150430
  8. Restart Google Chrome (note: if Chrome restart doesn’t work, restart computer)

                                 MAC OS Chrome Preference

Adding Corporate Focus to Trusted Sites

Prior to using Corporate Focus, please make sure that the application has been added as a trusted site in Internet Explorer’s Internet Options menu. If you cannot access the Internet Options menu, please contact your IT department to have them make the change for you. Otherwise, please follow these steps to add the application as a trusted site:

  1. In a browser window, select Tools > Internet Options.
  2. Select the Security tab.
  3. Select the Trusted sites icon and then click the Sites button.
  4. Add the following web address: https://*.cf.solium.com
  5. Click the Close button.
  6. Click OK.

Trusted Sites

Trusted Site Settings

Once the application has been added as a trusted site, please check to see if the trusted sites are configured properly:

  1. In a browser window, select Tools > Internet Options.
  2. Select the Security tab.
  3. Select the Trusted sites icon and then click the Custom level… button.
  4. Confirm the following settings:
    • Downloads Section
      • Auto-prompting for file downloads is enabled
      • File download is enabled
    • Miscellaneous Section
      • Access data sources across domains is enabled
      • Allow websites to open windows without address or status bars is enabled
      • Include local directory path when uploading files to a server is enabled
    • Scripting Section
      • Active scripting is enabled
      • Enable XSS filter is disabled

Disabling Pop-Up Blockers

Blocking pop-ups from untrusted sites is a preferred setting, but if not configured correctly, pop-ups from trusted sites are also blocked. To operate effectively you need to adjust your browser to allow pop-ups from Corporate Focus:

  1. In a browser window, select Tools > Pop-up Blocker > Pop-up Blocker Settings.
  2. In the field Address of website to allow enter https://*.cf.solium.com and then click Add.
  3. Click Close.

If you are using a third party pop-up blocker, such as Yahoo! toolbar or Google toolbar, they too need to be adjusted or disabled. Instructions for adjusting the Yahoo! toolbar and Google toolbar are outlined below. Any other pop-up blocker that is being used may need to be adjusted before you can use Corporate Focus.

Yahoo! Toolbar Pop-Up Blocker

If you are using the Yahoo! toolbar but have not manually added the Pop-Up Blocker app, then no change is needed. If you did add Pop-Up Blocker app:

  1. In your browser, navigate to your Corporate log in screen.
  2. Enter your user name and password and then click Log In.
  3. In the Toolbar, select the arrow next to the pop-up blocker button and
    then choose Always allow pop-ups from…
  4. Select *.cf.solium.com and then click Allow.
  5. Refresh your browser and then try logging in again.

Google Toolbar

  1. In your browser, navigate to your Corporate log in screen. Do not log in.
  2. On the Google Toolbar, select the arrow next to the pop-up blocker button and
    choose Always allow pop-ups from *.cf.solium.com.
  3. Refresh your browser and then try logging in again.

Clearing Temporary Internet Files – Cache

In principal, it is a good idea to clear your Temporary Internet Files (cache) at least every few weeks. Whenever a new release of Corporate Focus is made available, clearing your cache ensures that the application will not have any issues. To clear your cache:

Internet Explorer 9

  1. In a browser window, select Tools > Safety > Delete browsing history.
  2. Uncheck Preserve Favorites website data.
  3. Check both Temporary Internet Files and Cookies.
  4. Click Delete.

Internet Explorer 8

  1. In a browser window, select Tools > Internet Options.
  2. On the Internet Options pop-up under the Browsing history section, click the Delete button.
  3. Select Temporary Internet Files and Cookies. Before clicking delete make sure that the Preserve Favorites checkbox is not selected.
  4. Click Delete.

Chrome

  1. In a browser window, select the wrench icon and select Settings.
  2. Click the Show advanced settings link.
  3. Under the Privacy section click the Clear browsing data button.
  4. Make sure Empty the cache is selected, and click the Clear browsing data button.

Firefox

  1. In a browser window, select the Firefox dropdown in the top right corner and select Options > Options.
  2. Select the Privacy tab.
  3. Click on the clear all current history link.
  4. Make sure Cache is selected, and click the Clear Now button.

Safari

  1. In a browser window, select the gear dropdown in the top right corner and select Preferences.
  2. Select the Privacy tab.
  3. Click on the Remove All Website Data link.
  4. Click the Remove Now button.

Speed and Performance

If load times and saves are taking longer than usual, please check your browser settings for optimal speed performance:

  1. In a browser window, select Tools > Internet Options.
  2. Under the General tab’s Browsing History section, click Settings.
  3. Make sure that Check for newer versions of stored pages is set to Automatically.
  4. Set the Disk space to use to 50MB.
  5. Click OK.

Compatibility View (Internet Explorer) – Hosted Customers Only

If your version of Corporate Focus is hosted and you find that the Table of Contents in the Help file does not display nor function properly, you need to turn off the setting for displaying internet sites in compatibility view.

  1. In a browser window, select Tools > Compatibility View Settings.
  2. On the Compatibility View Settings pop-up, make sure that the option to Display all websites Compatibility View is not selected.
  3. Click Close.

Compatibility View (Internet Explorer) – Self Hosted Customers Only

If your version of Corporate Focus is maintained internally by your IT Department, you need to turn off the setting for displaying intranet sites in compatibility view before you can log in (Internet Explorer 8 and Internet Explorer 9 Only).

  1. In a browser window, select Tools > Compatibility View Settings.
  2. On the Compatibility View Settings pop-up, make sure that the option to
    Display intranet sites in Compatibility View is not selected.
  3. Click Close.
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